Payment & Shopping
No you do not need to set up an account.
You can pay with your credit card and PayPal and direct bank transfer.
Taxes, import duties and customs duties are not covered by us.
VAT is applied to all the countries we deliver.
The tracking number will be send to you right after your parcel is being shipped.
Your shipping country is not listed? No worries, we will be happy to offer you an individual worldwide shipping. Please email us at firstname.lastname@example.org.
MAÉST offers free delivery within Germany and Austria.
MAÉST cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.
For orders within Germany, please allow 2-4 business days for delivery
after receiving your shipment email. For orders to Austria 2-8 business days.
For individual international orders, please allow 5-20 business depending on your delivery country.
Delivery & Returns
We offer a detailed size guide
for each design. If you’re still not sure about your size, team MAÉST will be happy to help you. Email us at email@example.com with all your questions. We’re sure that we could assist you with the perfect size.
Need an outfit advice for a special event or some fashionable styling ideas to spice up your wardrobe?
Our professional team of stylists will be happy to help you. Email us at firstname.lastname@example.org with all your questions. We will get back to you as soon as we can.
Unfortunately, once an order is placed, we can no longer make changes. Please email us at email@example.com and we will take a look at what we can do for you.
MAÉST offers a 14-day return policy: you have 14 days after your order is delivered. Kindly note that, if the order is not shipped within 3 days after receiving the shipping label, the order will not be accepted as a return.
Your unworn exclusive MAÉST designs, except made-to-order items, may be returned or exchanged. They must be send in their original condition (hang-tag, dust bag, packaging).
If you like to return or exchange an item, please email us at
It’s important to add your: name on the order, order number, email address and your request. We will check your request and send you the return label.
All successfully returned items will be credited to the original payment method used to purchase the items (except of the shipping charges). Kindly note, that all items must be returned unworn, original perfect condition and unwashed, as well as the original packaging and hang-tags.
If your request is not fulfilling these conditions, we reserve the right to refuse a refund. In this instance, you may choose to have your order sent back to you at your expense.
Please allow that the refunds can take up to 10-15 business days to show on your account, depending on the payment providers.
If you have any questions, please email us at firstname.lastname@example.org.
All made-to-order items are exclusively custom made for you and cannot be returned.